Shipping Policy

At Himalayan Salt and Light PH (himalayansaltandlight.ph), we are committed to delivering every order safely, on time, and in perfect condition. As part of our standard practice, all orders are shipped ahead of schedule to ensure that clients receive their gift sets well before their target event date — a commitment we have upheld with a perfect delivery track record for over nine years.

Please read this policy carefully before placing your order. By completing a purchase, confirming a booking, or providing a delivery address through our website or any official channel, you acknowledge that you have read, understood, and agreed to all terms outlined below.

1. Order Processing and Dispatch

All orders are processed and dispatched only upon full settlement of the remaining balance, in accordance with our payment terms. No order will be released or handed over to any courier until complete payment has been received and verified.

Once full payment is received, our team will verify and process the payment within 2 to 3 business days before the order is cleared for dispatch. This verification period ensures that all payment details are confirmed and that the order is complete, accurate, and ready for shipment.
After payment verification is completed, the order will be prepared and handed over to our courier partner in accordance with our scheduled dispatch timeline.
Shipments via LBC Express are dispatched in scheduled batches from our office. Clients will be advised of the scheduled dispatch date, and delivery timeframes will be counted from the actual date of handover to the courier.
For bulk and customized orders, dispatch is coordinated well in advance to ensure delivery arrives before the client’s target event date.
Clients will be notified once their order has been dispatched, along with tracking information where available.

2. Accepted Payment Methods

To ensure the security and integrity of every transaction, Himalayan Salt and Light PH accepts the following payment methods only:

Cash (for in-person transactions and store pickups)
Bank transfer (BDO, BPI, or other major Philippine banks as advised)
GCash and other confirmed digital payment platforms

We do not accept post-dated checks or Purchase Orders (P.O.) under any circumstances. All payments must be confirmed and cleared before production commences or any order is dispatched. Himalayan Salt and Light PH reserves the right to place an order on hold until valid and confirmed payment is received.

3. Courier Partners

Himalayan Salt and Light PH works with trusted courier partners to ensure reliable and timely delivery across the Philippines:

LBC Express — Our primary and longest-standing courier partner, used for nationwide delivery through our corporate account. Shipments via LBC are dispatched in scheduled batches from our office. LBC also offers a branch pickup option for clients who prefer to collect their orders at their nearest LBC branch.
Grab Express — Available for same-day or scheduled deliveries within Metro Manila and accessible areas of Luzon.
Lalamove — Available for on-demand and scheduled deliveries within Metro Manila and other Lalamove-serviceable areas in Luzon.
Drop and Go — Available for nationwide delivery across the Philippines.

The most appropriate courier will be determined based on the delivery location, order size, and urgency of the shipment. For bulk orders, courier selection will be coordinated with the client to ensure the safest and most efficient delivery method.

4. Delivery Coverage

Himalayan Salt and Light PH ships nationwide across the Philippines, including Metro Manila, provincial areas, and island destinations serviceable by our courier partners.

Metro Manila: Delivered via LBC, Grab Express, or Lalamove, depending on order size and client preference.
Luzon (outside Metro Manila): Delivered via LBC nationwide network, Lalamove, or Grab Express where serviceable.
Visayas and Mindanao: Delivered via LBC Express or Drop and Go nationwide service.
For remote or island destinations, delivery timelines may vary. Clients in these areas are encouraged to coordinate with our team in advance to confirm serviceability and estimated delivery times.

5. Delivery Timeframes

The following timeframes apply from the date of full payment confirmation:

Payment Verification and Processing: 2 to 3 business days after full payment confirmation, before dispatch.
Metro Manila: 2 to 3 business days from the date of dispatch.
Provincial Areas (Luzon, Visayas, Mindanao): Delivery timelines vary depending on the specific destination, courier used, and prevailing logistics conditions. Clients will be advised of the estimated timeframe upon dispatch.

Please note that all timeframes are estimates only. Actual delivery times may be affected by courier operations, weather conditions, public holidays, or other circumstances beyond our control. As a standard practice, we dispatch all orders ahead of schedule to provide sufficient buffer time before your event date.

6. Shipping Fees

All shipping fees are shouldered by the client and are not included in the product price. Shipping costs vary depending on the delivery destination, order weight and volume, and the courier selected.

Shipping fees will be communicated to the client prior to dispatch and must be settled in full before the order is released.
For bulk orders requiring special handling or multiple packages, shipping fees will be computed accordingly and discussed with the client in advance.

7. Client Responsibility for Delivery Information and Package Receipt

It is the sole responsibility of the client to provide a complete, accurate, and accessible delivery address at the time of booking or order confirmation, and to ensure that a responsible person is available to receive the package upon delivery.

Himalayan Salt and Light PH shall not be held liable for failed deliveries, delays, or additional costs resulting from an incorrect, incomplete, or inaccessible delivery address provided by the client.
The client is responsible for ensuring that a responsible person is present at the delivery address on the expected delivery date. Missed deliveries due to the absence of a recipient are not the responsibility of Himalayan Salt and Light PH and may result in additional re-delivery charges to be shouldered by the client.
Any costs incurred for re-routing, re-delivery, or return of a shipment due to an incorrect address, failed delivery attempt, or absence of a recipient shall be charged in full to the client.
In the event that a package is returned to us due to a failed delivery or unclaimed shipment, the client will be responsible for the full cost of re-dispatch. Orders that remain unclaimed or where the client is uncontactable for more than 14 calendar days after a failed delivery attempt may be forfeited without refund.
For gift deliveries sent directly to a recipient: It is the client’s responsibility to inform the recipient in advance that a gift or package will be delivered to their address. The recipient’s contact number must be provided to Himalayan Salt and Light PH at the time of booking to facilitate courier coordination. We are not responsible for failed deliveries resulting from a recipient who was not informed, was unavailable, or refused to accept the package.

8. Store Pickup, LBC Branch Pickup, and Scheduled Store Visits

Clients who prefer to collect their orders in person or through a designated representative are welcome to do so through the following options:

Store Pickup (by Appointment Only): Store visits and pickups are available strictly by appointment. Please coordinate with our team in advance to schedule your preferred pickup date and time. Full payment must be settled before any items are released.
Store Address: #305 Katipunan Avenue, Brgy. Loyola Heights, Quezon City, PH 1108
LBC Branch Pickup: Clients who prefer to collect their order at their nearest LBC branch may opt for this service. Once dispatched in our scheduled LBC batch, the order will be dropped off at the designated LBC branch. The client or their authorized representative must present a valid ID and provide the name of the assigned person picking up the package to claim the order. Himalayan Salt and Light PH is not responsible for unclaimed packages or packages collected by an unauthorized individual.
Authorized Representative Pickup: If the client is unable to personally collect the order, they may designate an authorized representative. The representative must present a valid ID and, if required, a signed authorization letter from the client. Himalayan Salt and Light PH shall not be held liable for any issues arising from pickup by an unauthorized or unverified individual.

9. Packaging Standards

Every order from Himalayan Salt and Light PH is professionally and securely packaged to ensure that all items arrive in pristine, ready-to-gift condition.

All gift sets are packed with protective materials appropriate for the fragility of the contents, including Himalayan salt products and glassware.
Outer packaging is reinforced to withstand standard courier handling and transit conditions.
For bulk shipments, orders are carefully organized and labeled to ensure accurate and complete delivery.

10. Third-Party Courier Responsibility and Liability

Once an order has been handed over to our courier partner, Himalayan Salt and Light PH no longer has direct control over the handling, transit, or delivery timeline of the shipment.

We are not liable for delays, losses, or damages that occur after the order has been dispatched and is in the custody of the courier.
In the event of a lost or damaged shipment caused by the courier, our liability is strictly limited to assisting the client in filing a claim directly with the courier through the courier’s own claims and insurance process. Himalayan Salt and Light PH does not assume financial liability for losses or damages caused by third-party courier mishandling.
We will make every reasonable effort to coordinate with the courier on the client’s behalf in the event of a delivery issue. However, resolution timelines and outcomes are subject to the courier’s own policies and processes.
Clients are encouraged to monitor their tracking information once provided and to contact us promptly if any delivery concerns arise.

11. Force Majeure

Himalayan Salt and Light PH shall not be held liable for shipping delays or non-delivery resulting from circumstances beyond our reasonable control, including but not limited to: natural calamities, typhoons, flooding, government-mandated lockdowns, courier strikes, supply chain disruptions, or other force majeure events.

In such cases, we will communicate with affected clients as promptly as possible and work toward the best available resolution.

12. Governing Law

This Shipping Policy and all related transactions are governed by the laws of the Republic of the Philippines. Any disputes arising from or related to the shipment, delivery, or fulfillment of orders shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.