Shipping FAQ's

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us a message at
Q. Where do you ship from?

A. We ship from our Head Quarters located in Quezon City. 

Q. How long will it take for my items to arrive?

A. Metro Manila Orders  - It will usually take 24-48 hours business days for all orders to arrive.
Provincial Orders  - It will usually take 2-3 business days for provincial orders to arrive. 
**Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. Tracking numbers are usually sent 24 hours after the payment confirmation. 

Q. Where can I place an order form?

A. You can place an order form thru:
1. Himalayan Salt and Light Ph :

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, and also Paypal.
We also accept online payments thru BPI and BDO, Western Union, LBC express, ML kwarta Padala and Cebuana Lhuillier.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Thank you so much for choosing the Philippines' Number 1 Himalayan Salt Lamp distributor :) 

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